Organisations and leadership
Essays about the reality of work, leadership, governance and the often invisible work that keeps organisations functioning. This is where strategy meets execution, where good intentions collide with complexity, and where people and systems don't always behave the way we expect.
You can't implement trust
I thought better communication would bring people along. It took me much longer to understand that understanding and agreement are not the same thing.
The most dangerous word in the community sector
Changing a mission statement did more than clarify our purpose. It changed who listened.
Goodwill isn't a business model
We kept looking for more volunteers when the problem was something else.
After twenty years of arguing about one dollar
We spent years discussing the amount and almost no time discussing the expectation.